Systems › Stoplight Reports · 4 of 4
Key Process Indicators
By RISE Business Framework · Created by Gary Harper and Brandon McCurdy · Reviewed
Key Process Indicators are daily measures of process activity and defects. RISE tracks them by department across Marketing, Sales, Operations and Finance for days 1 through 5. Many have a target of zero, such as Orders not fulfilled. They are reviewed in the daily Process Huddle and weekly Systems 60.
How RISE does it
- Four departmental tables: Marketing, Sales, Operations, Finance.
- Reported daily, D1 through D5.
- Many are defect measures with a target of 0.
- Process Indicators track activity. Performance Indicators track results.
Key Process Indicators is one of four tools in Stoplight Reports, part of the Systems quadrant of the RISE Business Framework.
The RISE tool
Key Process Indicator report (sample rows)
| Owner | Process Indicator | Target | D1 | D2 | D3 | D4 | D5 |
|---|---|---|---|---|---|---|---|
| Marketing | Cold Call Dials | 100 | 122 | 84 | 100 | 110 | 105 |
| Sales | Appointments Not Kept | 0 | 1 | 0 | 0 | 1 | 1 |
| Operations | Orders not fulfilled | 0 | 0 | 2 | 1 | 0 | 0 |
| Finance | Unpaid Invoices | 0 | 0 | 0 | 1 | 0 | 1 |
The workbook prints one table per department with four indicators each.
“For businesses, keeping an eye on Key Process Indicators is like making sure the gears of your operation are well-oiled. Daily scrutiny and weekly adjustments ensure a smooth, efficient journey towards success.”Gary Harper
AI RISE Coach
Work through Key Process Indicators with the AI RISE Coach
“Walk me through Key Process Indicators in the RISE Business Framework and help me apply it to my business.”
Quick self-check
“We have key numbers that each team member knows and tracks on a daily, weekly and monthly basis.”
Frequently asked questions
What is the difference between a process indicator and a performance indicator?
A process indicator tracks daily activity and defects, like calls made or orders not fulfilled. A performance indicator tracks results, like leads or transactions.
What are examples of process KPIs?
RISE samples include Cold Call Dials, Total Calls, Orders not fulfilled, Quality Control Issues and Unpaid Invoices.
The other tools in Stoplight Reports
- Key Purpose IndicatorsOne clear measure that shows the business is accomplishing the purpose it was born to accomplish, reviewed quarterly.
- Key Profit IndicatorsFour monthly financial measures: Revenue, Profit Margin, Cash on Hand and Cash Conversion Cycle.
- Key Performance IndicatorsWeekly result measures by function, such as leads, appointments and transactions, tracked in 12-week quarters.
Related in another quadrant: Long-Term Vision
